Shipping policy

Definitions

“Products” / “Items”: Refers to all food and beverage items, including cakes, pastries, drinks, and other products sold by MUMU CAFE SDN BHD (1529842-V).

“We” / “Us” / “Our”: Refers to MUMU CAFE SDN BHD (1529842-V) and its staff.

Placing an Order

  • All orders are subject to product availability and delivery capability.
  • Customers must review and confirm their orders before checkout.
  • Order confirmation will be sent via email or other notification methods.
  • Customers must notify us immediately if any information provided is incorrect.

Pricing

  • Prices displayed on our website or app are correct at the time of listing.
  • We reserve the right to change prices without prior notice.

Payment Methods

  • Payments are processed via [Payment Gateway, e.g., Fiuu or preferred provider].
  • Payment options may vary and are chosen by the customer at checkout.
  • If online payment is selected, your card details may be stored securely by the payment provider for future orders with your consent.

Delivery & Shipping

  • Standard Delivery (Pre-Ordered Items): Orders must be placed at least 2 days in advance for delivery before 2 PM. Orders placed after 2 PM require 3 days.
  • Same-Day Delivery: Available for selected locations; delivery may take approximately 60 minutes depending on traffic and location.
  • Delivery times are estimates and may vary due to traffic, weather, or unforeseen circumstances.
  • All deliveries are handled by our trusted third-party delivery partners. We are not liable for delays or issues caused by them.
  • Customers are responsible for being available to receive their orders. If unreachable, we may attempt to contact you via the provided phone number; if still unreachable, the order may be deemed delivered.
  • For optimal freshness, items should be consumed immediately or stored appropriately (e.g., refrigerated) if kept for later.

Information Required for Delivery

To ensure accurate and timely delivery, please provide:

  • Recipient’s full name
  • Complete delivery address (as per Google Maps)
  • Primary contact number
  • Alternative contact number (optional, for unreachable recipients)
  • Email address to receive order confirmation, updates, and proof of delivery

Liability & Disclaimer

  • We strive to deliver all orders on time, but delays caused by traffic, weather, or other unforeseen circumstances may occur.
  • We are not responsible for issues arising from incorrect delivery information or the actions of third-party delivery providers.

If you have any questions about your delivery, feel free to contact us via email mumucafe3@gmail.com. We’re always happy to assist 😊